Contact
Email support, on every plan
Support for Google Shopping Feed by Wolvi comes by email, and the same support covers the free plan and every paid plan for as long as the app is published.
Faster answers
What to put in the first message
Feed problems are nearly always specific to one store, one channel and one product. With these four things in the first message, the first reply is usually the answer rather than a question.
Your store address
So we can see the catalog the feed is built from.
Which store platform
Which platform your store runs on, so we open the version of the app you installed.
The channel and the feed URL
Which channel you are feeding, and the feed URL if one has been generated.
What you saw
What you expected, and what happened instead. A screenshot of the channel's own error beats a description of it.
Business and legal
Is it available for my store?
The app is published separately in the app market of each store platform it supports. Say where you sell and we'll send the install link for your platform.
Wolvi Apps
Warabi-shi, Saitama, Japan
Privacy, data and contracts
Write to support@wolviapps.com with "privacy" in the subject. Requests about your own data, and questions about the data processing terms, come to the same inbox.
Payments, invoices, refunds and cancellations are handled by the app market you installed the app from. We do not see card details and cannot charge or refund a subscription ourselves.